Privacy Policy

 Location: Paterson, NJ
Business Name: Oasis Auto Repair

 Address:  57 E 23rd St, Paterson, NJ 07514
 

1. Introduction

Welcome to Oasis Auto Repair! We are dedicated to providing reliable, professional, and efficient auto repair services to our customers. Our goal is to ensure your vehicle runs smoothly and safely. Please review our policies to understand the procedures, terms, and services provided.

2. Services Offered

Oasis Auto Repair offers a wide range of services, including but not limited to:

• Diagnostic testing
   
• Engine repair and replacement
   
• Brake system repair
   
• Transmission services
   
• Electrical system repairs
   
• Oil changes
   
• AC/Heating system repairs
   

For a full list of services and pricing, please contact our service desk or visit our website.

3. Appointment Scheduling & Drop-off

• Appointments: We recommend scheduling an appointment ahead of time for any repairs or maintenance services. Walk-ins are welcome, but availability may vary.
   
• Drop-off: Customers must drop off vehicles during business hours. Our staff will guide you through the drop-off process, including completing a repair request form.
   

4. Estimate & Approval

• Estimates: After diagnosing your vehicle’s issues, our team will provide you with a detailed written estimate of the required repairs and their costs.
   
• Approval: We require customer approval before performing any repairs or services. You may choose to approve the repairs over the phone, via email, or in person.
   

5. Payment Policy

• Payment Methods: We accept cash, credit/debit cards, and certified checks.
   
• Payment Timing: Payment is due at the time of service completion. We will notify you once your vehicle is ready for pickup.
   
• Late Payments: Invoices that remain unpaid after 30 days will incur a late fee of 1.5% per month on the outstanding balance.
   

6. Warranty & Guarantee

• Parts Warranty: All parts installed by Oasis Auto Repair are covered by a minimum 12-month warranty or the manufacturer’s warranty, whichever is longer.
   
• Labor Warranty: We offer a 12-month or 12,000-mile labor warranty on most services performed, whichever comes first.
   
• Exclusions: Our warranty does not cover damage caused by accidents, neglect, misuse, or unauthorized repairs done by another service provider.
   

7. Customer Responsibilities

• Accurate Information: Customers must provide accurate information regarding the make, model, year, and issues related to the vehicle.
   
• Vehicle Pickup: Customers are required to pick up their vehicles in a timely manner after repairs have been completed. A storage fee of $25 per day will apply to vehicles left at the shop for more than 3 days after repair completion.
   

8. Safety & Cleanliness

• Vehicle Safety: We take all necessary precautions to ensure your vehicle is handled safely. However, we are not responsible for personal items left in your vehicle.
   
• Shop Cleanliness: We maintain a clean and safe work environment. Customers are welcome to observe their vehicle's repair process but must adhere to safety guidelines and instructions from our technicians.
   

9. Cancellations & Rescheduling

• Cancellations: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance.
   
• Rescheduling: We will work with you to reschedule your appointment to a more convenient time if needed.
   

10. Customer Complaints & Disputes

At Oasis Auto Repair, we value customer satisfaction. If you are not satisfied with our service, please contact our customer service department within 7 days of service. We will address concerns as quickly as possible, and if necessary, a resolution will be offered, including a potential rework of the repair at no additional charge (within the warranty period).

11. Privacy Policy

Oasis Auto Repair is committed to protecting the privacy of our customers. Any personal information collected during your visit will only be used for the purposes of completing your service and providing future updates about promotions or services we offer. We will never share your personal information with third parties without your consent.

12. Legal Disclaimer

Oasis Auto Repair is not responsible for any damages caused by customer misuse of the vehicle or if the customer drives the vehicle without proper repairs or maintenance. The customer agrees to hold Oasis Auto Repair harmless for any indirect or consequential damages.

Thank you for choosing Oasis Auto Repair. We look forward to serving your auto repair needs!